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How does your business handle urgent issues?
Sales
A sales representative needs answers from people inside and outside the company to close a deal.
Customer Care
Your top customer has a problem that requires assistance from the account executive, tech support and an external partner.
Social Media
Customers are talking about a product defect using social media sites and you need to coordinate your response across marketing, customer service and technical support.
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Supply Chain
A delay in the delivery of a part prevents you from booking a major deal for the quarter.
IT Support
The corporate ecommerce system goes down and you need to communicate with multiple departments to resolve the issues.
Change of Plans
A change in the new product launch date means you need to quickly inform the regional sales teams, customers and partners.
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